{"version":"1.0","provider_name":"Technology and Operations Management","provider_url":"https:\/\/d3.harvard.edu\/platform-rctom","author_name":"Rebecca","author_url":"https:\/\/d3.harvard.edu\/platform-rctom\/author\/rebecca\/","title":"Jet Blue: Bringing Humanity Back to Air Travel - Technology and Operations Management","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"r4HzezjoRJ\"><a href=\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/jet-blue-bringing-humanity-back-to-air-travel\/\">Jet Blue: Bringing Humanity Back to Air Travel<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/d3.harvard.edu\/platform-rctom\/submission\/jet-blue-bringing-humanity-back-to-air-travel\/embed\/#?secret=r4HzezjoRJ\" width=\"600\" height=\"338\" title=\"&#8220;Jet Blue: Bringing Humanity Back to Air Travel&#8221; &#8212; Technology and Operations Management\" data-secret=\"r4HzezjoRJ\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/d3.harvard.edu\/platform-rctom\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/d3.harvard.edu\/platform-rctom\/wp-content\/uploads\/sites\/4\/2015\/12\/soxplane.jpg","thumbnail_width":500,"thumbnail_height":208,"description":"JetBlue is a full service, low cost airline that serves as a great example of a company whose business model and operating model exist in harmony. At its\u2019 inception, JetBlue\u2019s hybrid full service, low cost business model shocked the traditional airline industry. However, the balance between customer service and investor demands have recently tested JetBlue\u2019s true value proposition."}