1.0Technology and Operations Managementhttps://d3.harvard.edu/platform-rctomYaohttps://d3.harvard.edu/platform-rctom/author/yao/Haidilao Hot Pot’s Success - Technology and Operations Managementrich600338<blockquote class="wp-embedded-content" data-secret="9q0gfEiBaW"><a href="https://d3.harvard.edu/platform-rctom/submission/haidilao-hot-pots-success/">Haidilao Hot Pot’s Success</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://d3.harvard.edu/platform-rctom/submission/haidilao-hot-pots-success/embed/#?secret=9q0gfEiBaW" width="600" height="338" title="“Haidilao Hot Pot’s Success” — Technology and Operations Management" data-secret="9q0gfEiBaW" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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https://d3.harvard.edu/platform-rctom/wp-content/uploads/sites/4/2015/12/u.jpg345220It is not usual to relate a fancy word such as 'unstoppable' with a restaurant chain, this traditional business model just does not sound sexy any more nowadays. However, the success of Haidilao Hot Pot, a chain of hot pot restaurant, is phenomenal in the China market, and it is on the way of overseas expansion. The secret recipe of Haidilao lies at the superior dining experience it provides to the customers, and the way it aligns its business model with operation model in order to provide the experience.