Tesco: A digital transformation

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Tesco is the leading grocer in the UK, accounting for 25% of all grocery sales offline and 43% of all grocery sales online [1]. In the last 15 years, Tesco has digitally transformed their customer experience, business model and operating model through investments in a state-of-the-art website with click-and-collect functionality, a digitalized in-store experience and a data-driven customer loyalty platform.

Epic and the Health Records Business

Digital transformation allowed Epic Systems to design an electronic health records (EHR) software for healthcare professionals to efficiently record and share patient information. As the company continues to grow, issues with information overload, cyber-security, and government regulation challenges its business model.