Zappos: Delivering Happiness, Powered by Service
A story of the unwavering focus on exceptional customer experience.. and the success that follows
Zappos
Zappos: Best in Class Customer Service
Zappos's operating model supports its mission to provide superior customer service.
Zappos – Powered by Service but Stunted by Recent Changes?
Zappos has effectively set the standard for other e-commerce operations and, with annual sales in excess of $2 billion dollars, it’s clear that Zappos has been able to align its business and operating models. However, as they continue to experiment in these operating areas, they should be wary of misalignment going forward.