CIBC World Markets: Serving clients or serving selves?
How one investment bank falls short of “beating the Street”
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Robaina: A Model Cuban Cigar Brand
The Robaina cigar operation is constrained by a business model that makes success difficult; however, by focusing on its operational strengths, Robaina has managed to remain Cuba's premier cigar brand for more than 150 years
Instacart: Changing the game for groceries
Instacart promises to change the way we buy and sell groceries, but what can it really offer?
VALEANT: Valiant Vendor or Voracious Villain?
An analysis of a controversial pharmaceutical company’s business and operating model
An Ode to Trader Joe’s
Trader Joe's wins over customers (and their wallets) by utilizing an operating model that is perfectly aligned with their core business strategies.
The MBTA: A Case Study in the (Mis)Alignment of Operating Models for Public Services
Overview of the MBTA's current fiscal and operational challenges, to serve as a case study that illustrates the challenges in aligning operational and business models for public services
SpaceX – Reducing the cost of access to space
SpaceX uses product and process innovation to reliably deliver the lowest cost per kg of payload to orbit.
MoveLoot: Making Moving Hassle-Free
Changing the Process of Moving
The Dana-Farber Successfully Sutures the Surgical Efficiency Gap
The Dana-Farber Cancer Institute (DFCI) has turned a newly developed sedation suite into value-enhancements for its patients.
Lululemon: From Niche Market Pioneer to Apparel Ubiquity
How Lululemon created an activewear empire from a niche product with broad appeal