DocuSign: Maximizing Growth Through Human Capital
“Back-office employees become cross-functional, lead small business units…”
operational efficiency
Finding LUV at Southwest Airlines
Southwest Airlines continues to touch the sky in low-cost operations and superior customer service — proving the ability to sustain competitive advantages in the face of fierce industry competition by effectively aligning its operating and business models.
Aldi: no frills grocery shopping
Driving down costs to lower the price of your weekly shop
Louis Vuitton: Luxury handbags coming off an assembly line?
Louis Vuitton revolutionized its operating model to better serve its clients and enhance its luxury image.
Chobani: Sour Milk Never Tasted So Sweet
How a Turkish farmer grew a 90-year-old abandoned Kraft factory into the world’s largest yogurt plant.
From Back to Front: How JetBlue Airways has maintained its low price leader position through optimizing its operations
From Back to Front: How JetBlue Airways has maintained its low price leader position through optimizing its operations