The HBS Digital Initiative reshapes digital to create a world where technology advances and serves humanity. The DI manages this forum to highlight perspectives from the HBS student community.

Want to learn more about technology and organizations? digital.hbs.edu

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Zappos: Best in Class Customer Service

Posted on December 5, 2015 by M LaBombard

Zappos's operating model supports its mission to provide superior customer service.

BaubleBar: Redefining How Women Shop for Fashion Jewelry

Posted on December 4, 2015 by Stephanie Chan

A “fast-fashion” jewelry startup shaking up traditional retail

Netflix – Behind the Scenes

Posted on December 1, 2015 by opheliac

Netflix is transforming your living room — what goes on behind the scenes to deliver the experience

Technology and Operations Management

MBA Student Perspectives

online

Zappos: Best in Class Customer Service

BaubleBar: Redefining How Women Shop for Fashion Jewelry

Netflix – Behind the Scenes