Skip to content
Logo.
The HBS Digital Initiative reshapes digital to create a world where technology advances and serves humanity. The DI manages this forum to highlight perspectives from the HBS student community.
Want to learn more about technology and organizations? digital.hbs.edu
Close and dismiss. Expand.
Technology and Operations Management

Technology and Operations Management

MBA Student Perspectives

  • Assignments
Search for:
  • Log In
  • Log In

    Lost your password?

hot pot

Hai Di Lao: Service Beyond Imaginations

Posted on December 7, 2015 by CY Cai

How a hot pot chain creates and captures value from focusing on customer services in China?

    A project of:
    At:
    • Assignments
    • Terms and Conditions / Privacy Policy
    • Community Guidelines
    • Contact Us