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Technology and Operations Management

Technology and Operations Management

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Emirates Airlines: A Quest for Service Quality

Posted on November 17, 2016 by abcd

Believe it or not, the internet is one of the factors to blame for the poor service quality in the airline industry, but Emirates is trying to use other aspects of the digital transformation to deliver superior customer experience.

DELTA AIRLINES INC: REVENGE OF THE CLIMATE

Posted on November 4, 2016 by ladylearned

Exploring how the airline industry is ironically affected by the very environmental phenomenon it contributes to.

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