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Yubo
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Thank you for the interest! It is truly difficult if BYD chosen to stick to its advantage in labors. But they have been investing tremendously in forward R&D to generate technological advantage besides price advantage. They are selling the most Plug-in Hybrid cars worldwide now! I think Chairman Wang is betting that the new era of cars is coming soon so that he could be a successful pioneer in promoting and introducing new energy vehicles.
Very interesting post about IKEA! But meanwhile I am a bit doubtful regarding their operation in local stores, especially the one in Boston that made so many unfortunate messes with the new RCs, myself included… Their delivery is full of mistakes, I have not heard from anyone whose delivery is completed at once without any wrong part, missing part, damaged part… My personal experience was even worse, I waited for 4 weeks to receive the bed frame and 6 weeks for the sofa bed. What I found out was that their internal communication was completely missing: aftersales hotline staffs could only communicate with local stores via emails, and only their supervisors are authorized to use phones and have phone numbers. Meanwhile, the local stores are not supposed to give any phone number to any customer – making my inquiry regarding the actual status of the delivery a complete mystery. I think this would not be the case if it were the special timing when all new Bostonians came to town. So what do you think about the flexibility of their operating model? And could they implement countermeasures facing such special timing that actually happens every year?