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Schultzy
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I think this is a really cool business. Last mile logistics has always been a tough problem to solve in a profitable manner. One question for you: do you think there is any risk of disintermediation by UPS or FedEx? In other words, do you think that FedEx or UPS might start offering a premium service to customers in which a customer could pay UPS or FedEx to deliver their package late at night or within a specific time window outside of normal delivery hours. Obviously both of these logistics businesses have the scale and operating model already set up to service these customers, and it seems like a fairly easy additional service that they could add to their core competencies in a much more profitable and easily scalable manner then Doorman. The other risk I worry about with this business is disruption from Amazon who is also starting to launch its own fulfillment business. Not sure how you think about these risks as Doorman continues to grow.
This is a really interest business, Matt. I agree that as the company is currently operating, there is no path to profitability, however, as the business grows, I wonder if there might be a way for the business to become profitable by either increasing the productivity or efficiency of Alfreds so that each individual Alfred can serve more customers, thus reducing headcount needs. I also wonder if over time, the Company could develop a tiered pricing strategy in which a customer could pay more than $99 / month for additional services or attention. In this case, the cost per Alfred should be the same, but the profit margin to corporate should expand. Finally, over time, the Company might be able to achieve some operating leverage on some of its corporate SG&A and R&D.
I suppose time will tell how the story will play out.