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Really interesting Gabo. Thanks for sharing. I had heard of Harry’s before reading your post, but never would have guessed that they did their own manufacturing. Rather than simply a cost-advantage, it seems like being a manufacturer provides a significant benefit for innovation–Harry’s can quickly incorporate feedback from customers into product designs and the manufacturing process/materials.
I also thought the question of brick-and-mortar was interesting in this context. I recently read another post about GNC (the supplement company) from another student that is severely suffering because their brick-and-mortar model, that is supposed to provide education to customers, is being upended by bodybuilding.com which educates customers virtually. That leads me to wonder, what value does a brick-and-mortar presence bring to Harry’s? It it a way for new customers to get introduced to the brand?
Really interesting Yifeng! I can totally see why so many in the academic community were opposed to Elsevier, but the new author-pay model does seem to provide incentive for publishing lower quality papers. I wonder if there is a way to maintain the reputation of prestigious journals without a reader-pay model.
Really interesting example. I wonder how much of GNC’s recent failures are due to an antiquated, high cost brick-and-mortar distribution model vs. poor suppliers/ingredients damaging its reputation. I would be interested to know if GNC considered bringing in house all manufacturing due to the problems they had with external suppliers.
Most brick-and-mortar businesses that are successful today seem to create an in store experience that is difficult to replicate online. GNC is a good case study to look at for brick-and-mortar businesses whose in store value proposition is educating customers. Education can be done so well online these days that having a physical store may present significant cost disadvantages.