Ritika Singh's Profile
Ritika Singh
Submitted
Activity Feed
Great post, Sarah! Thanks for sharing details about JetBlue Mint — I wasn’t even aware such a program was underway!
I’m fascinated by the company’s decision to launch Mint. I’m sure they had many other strategic levers they could pull to bring in additional revenue (e.g., more food options for purchase, other extra perks), but it seems they felt their customer base would want to take advantage of a premium offering. I actually like this concept — just as economy customers of Delta, United, etc. enjoy flying JetBlue for lower prices and a better service experience, I’d imagine the premium customers of these airlines will also be happy to learn about Mint. JetBlue has taken share from legacy airlines for its fantastic service model and I’m sure premium customers of other airlines will want to try JetBlue out for the same reason. I wonder if they’ve focused on launching Mint on certain routes to minimize the subsequent chaos that can occur from having a varied fleet in service? Either way, it feels to be a step in the right direction and I’m curious to see how it plays out for the company.
Thanks for sharing, Andrew! It’s definitely an interesting concept that is sure to create buzz as it expands into new cities.
During your research, were you able to pick up how much of a premium MiniLuxe charges compared to the average mom/pop style nail salon? I love that this company is focused on providing a better experience for its nail stylists (including higher wages), but the nail industry has had a long history of treating this lever with lowest priority in order to maintain margins for ‘cheap’ mani/pedi specials. I’d be curious to see how MiniLuxe segments the market and which segments they truly believe they can capture with this business model.
With all the press about employee conditions, I wonder if they can somehow get their operating model in front of prospective customers. I know I’d be interested in going to them, even if it means paying a few extra bucks, if I heard about all the great things they’re doing for their employees. Will be fun to keep track of how this company performs over the next few years, hopefully I can try them at some point while in Boston!