Made in Detroit helps Restore Shine to Shinola
How much of the growth comes organically vs. through acquisition? And what are the largest profit streams, those arising from micro-transactions or subscriptions? Most importantly, is evil empire status really a problem if it has such a large and sticky user base?
Interesting post. To me it seems natural for the timeshare and hotel conversations to happen in the same setting. Has the company been able to avoid alienating customers by team members overselling the pre-need? I’d be worried that risk of alienation might prove expensive in the long run if conversion rates are not high, where each non sale is actually a lost customer.