Lillian Cheng's Profile
Thanks so much for sharing Aravind! We actually profiled the Aravind Eye-Care System when I was at BCG because several consumer partners were so impressed by the business and its ability to demonstrate the concept of ‘Paisa Vasool:’ high quality, great value, a complete package that delivers value for money.
Given how impressive their quality of care is (based on Exhibit 2), it seems probable that many wealthy individuals in India want to come to Aravind for their eye-related surgeries, not only for the price, but also for the high-quality care. Even compared to other high-quality health care institutions, Aravind performs very well on these quality metrics. How does Aravind turn away this population to ensure they maintain their 40-50% ratio? How do they determine who receives this care out of this wealthy population?
This is fantastic… thanks so much for sharing! It’s almost unbelievable how much these cruise line companies have been able to fit onto a single vessel – they really are ‘floating cities.’ In order to stay competitive, it seems like these lines constantly have to offer the newest ships, more entertainment locations, better food options, etc. to differentiate themselves against competitors (after all, there are probably only a limited set of locations to dock in).
I wonder how this competitive ‘necessity’ in Carnival’s business model ultimately impacts its operating model, since it requires extremely high fixed costs to build or update these ships. Does Carnival conduct this construction in-house? When do they decide to do this construction, since removing one ship from their fleet would likely lead to significant gaps in their offering (for instance, one route that cannot be sailed for several months)? It seems like this decision would likely have major impacts on their revenue (unless they renovate while in operation?), yet would be a necessary one amidst the numerous cruise lines that exist. Would be interesting to understand more how the business thinks through these decisions and how they re-allocate ships to routes during these times.