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Kevin
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Interesting example of how divisional operating models align with specific business models within a company. With the importance of B2C transportation growing given online shopping tailwinds, this service will only continue to scale and reach additional operating efficiences. If FedEx has found a competitive advantage vs. UPS it will be interesting to see if it’s sustainable and how UPS responds. Can UPS just replicate the operating model or are they too invested already in its current infrastructure…?
Adam – great post! I think it’s interesting how the operating procedures for a company like KK are standardized so that the consumer has a similar experience at any store, but just as important, the standardized productions allows the franchisee owners an almost cookie cutter infrastructure that’s scalable and minimizes variability across operators. As franchisee owners often look for ways to improve their own store profitability and processes, I wonder how much leeway they are actually given from corporate to innovate their individual operations (my guess is very little, if any…).