The IP component of the business plan seems most critical to the core function of the business. People are replaceable, and the structure is replicable, but the IP is seemingly what drives successful solutions to similar problems across industry. I wonder if Bain will need to increase the focus on that as technological advances in various industries start to be the core differentiating factor between successes?
I wonder why they made so many mistakes so quickly. Did Goldberg have a different idea of the business model than his customers? That might explain the move to inventory – he thought that having item quickly was a core need of the customer, when customers were more focused on the designer-focus of the business. He was clearly disconnected from the value proposition that the customers believed in.