Great post! Really interesting to see the different ways that they have structured their product and channel operations to maintain maximum flexibility. I sometimes get my bathing suits there, and I think a big way that they distinguish themselves from competitors is their store design (as you mentioned in the post). Their comfortable dressing rooms get you to linger longer (aka try on more stuff) and the dim lighting in their dressing rooms makes you look better than you actually do in real life haha. Seems like a small thing, but I am always amazed when other stores of the same caliber do not pay attention to these details — I think it makes a big difference on sales. Thank you for the post!
Nice post! It will be really interesting to see how the company handles expansion as it grows its subscriber base. The financial and flight data fueling this operating model must be really interesting to analyze. I’m sure it is quite hard to balance customer price per month with service level, routes available, and flight capacity. Very cool – thank you!
Awesome post! I grew up in GA and probably ate Chicfila 3-5 times per week growing up. I was even (embarrassingly) asked to prom in a Chicfila one year haha. I did not know that the franchising model worked this way, and I wonder if any competitors or new entrants to the market have taken notice and modeled their operations in a similar way. Also didn’t know that the “my pleasure” came from the Ritz Carlton – a great trivia fact for future use. Thank you for the post!