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elleenem
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Excellent example of strongly aligned business and operating models, and I LOVE that it is in the education sector! I deeply appreciate Brooke’s human capital management strategy with the clear focus on continuous improvement and professional development of teachers. Having that embedded into the culture and operations of an organization is a winning recipe for great outcomes in any operating model. While I think this is a great model, I do wonder if it is truly scalable and able to produce identical outcomes across students from all low income backgrounds. It seems like Brooke is pretty small – serving under 1,500 students – and I wonder how much of the population that they serve is truly representative of the highest need students. Could this model be replicated down south, where the opportunity gap is more prevalent due to the challenging history? I’d also be curious to learn more about their enrollment policy, discipline strategies, and parental engagement – to better understand the population they serve and context in which they have garnered such remarkable success. A criticism that I have of charter schools is there privilege to pick and choose who they teach – sending students back to their assigned schools if they have behavior challenges or their parents are not as engaged in the process; that approach tends to widen the opportunity gap rather than narrowing it. I wonder how Brooke’s operating model handles this aspect given their business model. All in all, this model is truly inspiring and I hope they are able to sustain success and growth. They are clearly creating great value for a subset of students in Boston – changing their lives by creating access to better opportunities. Lots of businesses could learn a ton from them. Great read – very well written!
I love Instacart! As a mom and full-time student, I can’t possibly explain how much value this service has created for my sanity. I appreciate that they are investing in their human capital by offering part-time positions and benefits to their delivery drivers – I wonder if Uber will take notice and follow suit. It is interesting that Mehta decided to squarely focus the scope/boundary on grocery stores first. The rationale for getting great in one market before expanding is great, but Drizly has already tapped the alcohol delivery service and I wonder if that was a missed opportunity for Instacart to tackle earlier. Overall, I agree that this is clearly a winner. I think they will have to start getting creative to keep their competitive advantage, but they are certainly ahead of the curve. Great read!