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Great example of operational innovation enabling a disruptive business model. It’s clear that its success is built on centralization, but I wonder whether Pill Pack can build on its technical base to further replicate amenities of conventionally distributed services in the future. For instance, remote pharmacist support or automated delivery might unlock local penetration without requiring a departure from the company’s operating thesis. Might this be a way to stay ahead of competitors who can easily replicate centralization?

It obviously at first seems counter intuitive, but this relationship between tenure, cost structure, and incentive is pretty interesting. I still wonder whether Greenhill views junior bankers as long term investments despite their departure from the company after only two years. In other words, do those departures go off and join firms or start their own firms, with whom Greenhill is then well positioned to do business? Or is this simply viewed through the lense of economic expedience?

Illustrative example of unique operating model predicating successful execution of the business plan, thanks for sharing. I see your point about the challenges of their capital model, but wonder if this would actually make it easier to scale compared to competitors (ie, competitor capital demand is linear while Deliveroo’s plateaus over time). I’m also generally curious why some restaurants choose to deliver while others do not – for finer restaurants, is this a princple thing? And if so, how is Deliveroo impacting that mentality?