CY – Thanks for your comments. From what I’ve read, it’s unclear how they deal with fluctuations in demand. I would assume they’re currently overstaffing the operation so they can offer the best quality and service for customers.
Great post. Similar question to BG (Bhavik?) – what’s Slack’s success with more traditional businesses? We actually demo’d Slack and it didn’t gain adoption (which was surprising to me). I think the main drawback might be its inability to completely eliminate email (due to outside communication) and therefore it becomes another “app” that you have to check and be fully up-to-date with. Thoughts?
Great post. The thing that surprised me most about Jet was how they received so much funding at a high valuation when they are essentially copying one of the most successful businesses in the world. The changes they’ve made seem minor, and (to other peoples’ points above), Amazon could copy these changes. It just seems like they’re at such a disadvantage from a scale perspective and I don’t see how they can win. What do you think?
Great write-up. One thing about Warby that surprises me is that they’re able to convey quality / style at a low price point, which really bucks the fashion trend that higher priced items are glorified. Did Warby ever face these issues, or did the strong roll-out plan position the brand well enough in consumers’ eyes?