David Hess

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On December 14, 2015, David Hess commented on Warby Parker: Affordable Fashion That’s Easy to See :

Hey Adam, thanks for sharing this. I love Warby Parker’s business model. As a consumer, I am extremely forgetful and lose my sunglasses in no more than five times of wearing them. I choose to shop at Warby Parker for the very reason you stated above: “For every pair of glasses sold, Warby Parker ensures a pair is distributed to one of the one billion people worldwide who lack access to glasses.” While I still may be completely irresponsible, I feel a little bit better about myself knowing that my irresponsibility is contributing positively to society.

On December 14, 2015, David Hess commented on Shake Shack – The Fine Casual Dining Experience :

Hey Azeem. Thanks for your post! As you could tell from my post, I am fascinated by the incredible growth that we have seen in the fast casual space. Given that Chipotle and Shake Shack really define this category, I wanted to compare their business/operation models to one another. As I expected, both companies share a lot of the same tenets such as sourcing and supply chain, Food and Quality Assurance and leaders training future leaders. I still struggle to identify if these characteristics are really the special sauce that separates Chipotle/Shake Shack from the entire fast food industry or if they just have a better product.

Adam! Thank you for making me extremely hungry and taking me back to my childhood as a KK addict. I can remember the fascination that I had as a child watching this incredible line pump out these delicious donuts. In TOM, we studied the efficiencies/productivity gains that come along with certain operational choices that a company makes. We really didn’t explore the sales gains of grabbing the attention of your consumer because of your beautiful assembly line.