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David Hess
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Hey Azeem. Thanks for your post! As you could tell from my post, I am fascinated by the incredible growth that we have seen in the fast casual space. Given that Chipotle and Shake Shack really define this category, I wanted to compare their business/operation models to one another. As I expected, both companies share a lot of the same tenets such as sourcing and supply chain, Food and Quality Assurance and leaders training future leaders. I still struggle to identify if these characteristics are really the special sauce that separates Chipotle/Shake Shack from the entire fast food industry or if they just have a better product.
Adam! Thank you for making me extremely hungry and taking me back to my childhood as a KK addict. I can remember the fascination that I had as a child watching this incredible line pump out these delicious donuts. In TOM, we studied the efficiencies/productivity gains that come along with certain operational choices that a company makes. We really didn’t explore the sales gains of grabbing the attention of your consumer because of your beautiful assembly line.