Very interesting post, Charanya. You honed in on many detailed operating model failures, which are a shame given the lofty goal of maintaining domestic and international connectivity. I would be curious to see how Singapore Airlines is operating differently to maintain profits and will certainly think twice before booking with Air India when I am there in January.
Great post, Gabo. And beautiful layout. I especially appreciated that you included thoughts about plans for the business moving forward. I would be interested to hear how they plan to expand to other hygiene/care sectors and will be curious to see how they navigate a more medical field such as dental hygiene products where consumers might feel more loyalty to specific toothpaste formulas, etc.