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Chick-Fil-A: A model that has us all EATING MOR CHIKIN!
changeme_27
Posted on December 8, 2015 at 7:28 pm
Since its founding in 1946, Chick-Fil-A (or “the Company”) has been serving up America’s favorite fried chicken sandwich for nearly seventy years. With over 1,900 locations and $6 billion in annual sales, the Company has grown to become the largest [...]

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On December 13, 2015, Bruce commented on H&M: How Fast Fashion Translates into Low Prices and Success :

Great write-up Carolina. Both H&M and Zara have successfully disrupted the men’s fashion industry with me being one of many beneficiaries! Similar to the above comments about IT, I think the next area of growth for the company is e-commerce. Website like ASOS continue to gain share from traditional brick and mortar, and I think H&M has the supplier relationships and operating flexibility to be a major player in the e-commerce space. In your research, did you come across online retail as a strategic priority for the company?

On December 13, 2015, Bruce commented on Chick-Fil-A: A model that has us all EATING MOR CHIKIN! :

Sources:
http://www.businessinsider.com/how-chick-fil-a-is-dominating-fast-food-2015-8
http://yfsmagazine.com/2014/09/18/heres-what-chick-fil-a-can-teach-entrepreneurs-about-business-success/
http://brandongaille.com/chick-fil-a-business-model-and-growth-strategy/
http://www.forbes.com/sites/scottdavis/2013/12/16/chick-fil-as-raving-fans-growth-strategy/
Book: How Did You Do It, Truett?: A Recipe for Success

On December 13, 2015, Bruce commented on Delta Airlines: Flying High in a Competitive Industry :

Great write-up Sam. I generally dislike domestic air carriers but Delta definitely stands out in terms of quality and service. Their fleet appears newer, flight attendants are friendlier, and their food/beverage service is superior among the U.S. carriers. Although I agree that focusing on business travelers is ideal, I wonder if recent competition in the industry is pushing Delta to adjust its strategy. Southwest Airlines is now a player for business travelers and the recent merger of American/U.S. Airlines has further increased the competition. With each airline focused on the profitable business segment, how does Delta continue to differentiate itself? In addition, does the traditional hub-and-spoke model result in greater operational efficiency (personally I think it leads to more inefficiencies)?

On December 13, 2015, Bruce commented on Chipotle Mexican Grill – The creation of “Fast-Casual” :

Great post Jay. I have been a Chipotle customer for many years and can attest to their great business/operating model. I did not realize that stores are not franchised though. While I agree that a corporate owned model lends itself to better quality and consistency across the store footprint, I worry that the lack of ownership by operators may demotivate them. I know Chick-fil-a has a similar model, but instead they split profits 50/50 with operators to offer them an attractive compensation package – allowing Chick-fil-a to attract A-level talent. I wonder if Chipotle offers similar economics to its operators. If not, how do you think they will retain and grow talent as the company continues to scale?