The HBS Digital Initiative reshapes digital to create a world where technology advances and serves humanity. The DI manages this forum to highlight perspectives from the HBS student community.
Want to learn more about technology and organizations? digital.hbs.edu
3D-Printing: A Nuclear weapon for startups willing to disrupt the vending machine business.
Arnold White
Last modified on November 13, 2018 at 7:58 pm
3D-Printing represents a great opportunity for vending machine startups to innovate through an easier iteration process, enabling the whole industry to reinvent the customer experience.
I am however extremely surprised that with a 20% mistake rate, the company is not involving any human judgement to double check. Twitter is indeed extremely important for some individuals and it feels like shutting down the account without any human judgement is causing a real damage to the account owner. Considering this, what is the legal issue the company is facing while doing this? Does the user can pursue Twitter in court? How reactive is the company towards dealing with those mistakes? And most importantly, who is held responsible for the mistakes of the algorithm?