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Christina Byrd
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Great article! I think (to the points above) this is an issue very hard to prove graphically as it involves nuance and isn’t necessarily apples to apples. Alfred brining up Megan Rapinoe is super appropriate to prove that measuring men versus women cannot be considered in a vacuum (ie men’s soccer team revenue versus women’s soccer team revenue) because the initial investment in the men’s soccer team is so much greater. Anyway, love that Nestle is using R in this way, and hopefully over time, the findings will prove more and more useful!
We discussed Pulse surveys in Inclusive Leadership, so this was a great read. I think the question around “which team are you more concerned about” is a good one. We discussed looking for the standard deviation within a team versus the average NPS score in terms of which terms should cause the most concern, but overall agree with the premise that pulse surveys should not be thrown out, but re-imagined.