Pharmacy is a large and complex book of business. With many components, inpatient, retail, specialty, 340b, and mail order service, resource allocation and deployment requires careful consideration.\u00a0 Often times it seems as if these resources function in a silo with little cross coverage between teams.\u00a0 That is the case in our large health system (8 hospitals, multiple retail sites, mail order service, and specialty compounding).\u00a0 We have developed very specialized teams and analyze performance and profitability in each of those areas, but not as a complete book of business.<\/p>\n
On the inpatient care part of the business, pharmacy is often part of routine multidisciplinary teams (quality teams, PNT, patient experience, etc). A more recent formed team has a focus of providing discharge prescriptions to patients so that they leave with their meds in hand.\u00a0 The thought is that will help drive patient compliance for taking their medication (and subsequently avoid readmissions).\u00a0 This is often referred to as \u201cmeds to beds\u201d, in the industry.\u00a0 We soon discovered that our retail sites (which are on site at each hospital) could not handle the volume, largely because they were spending a lot of time filling employee prescriptions at the counter.\u00a0 We had not forced employees to use mail order service.\u00a0 We fill around 17,000 employee prescriptions each month.<\/p>\n
While we now have transitioned to mail order for employee prescriptions and subsequently freed up resources, we are still not gaining expected traction with capturing fill rate of discharge medications. Clearly success in this area relies on more than resources and is very process driven.\u00a0 We are struggling to identify key elements to produce results in discharge medication fill rate success. Additionally, we want to understand if there is an industry benchmark out there for what success in this activity can yield financially.<\/p>\n","protected":false},"excerpt":{"rendered":"
Looking to identify key elements of a successful discharge medication program<\/p>\n","protected":false},"author":12222,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","categories":[],"class_list":["post-689","hck-submission","type-hck-submission","status-publish","hentry","hck-taxonomy-organization-beaumont-health","hck-taxonomy-industry-health","hck-taxonomy-country-united-states"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-mhcdsolutions\/conversation\/mhcd-solutions\/","yoast_head":"\n