{"id":53,"date":"2017-03-27T12:17:08","date_gmt":"2017-03-27T16:17:08","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-mhcdsolutions\/submission\/registration-kiosk-utilization\/"},"modified":"2017-03-27T12:17:08","modified_gmt":"2017-03-27T16:17:08","slug":"registration-kiosk-utilization","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-mhcdsolutions\/submission\/registration-kiosk-utilization\/","title":{"rendered":"Registration Kiosk Utilization"},"content":{"rendered":"<p>As an Organization, we believe that the use of kiosks for patient registration will increase patient satisfaction, decrease wait times, and decrease cost (due to a potential reduction in reliance on registrars).\u00a0 However, we have struggled with patient adoption for a variety of reasons (examples include: some patients prefer to speak directly to a person for registration purposes; some have multiple appointments and worry that clinical staff won&#8217;t know that they have arrived for each, etc).\u00a0 While we are working on these and other issues, I was wondering if anyone is experiencing great success in patient adoption and, if so, what level of adoption you are seeing.\u00a0\u00a0What obstacles did you overcome to reach that level of utilization?\u00a0 Were there certain clinic settings that you found kiosk adoption to be more likely than others?\u00a0 Any help is appreciated.\u00a0 Thanks!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How do we get patients to utilize kiosks for registration?<\/p>\n","protected":false},"author":9199,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","categories":[],"class_list":["post-53","hck-submission","type-hck-submission","status-publish","hentry"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-mhcdsolutions\/conversation\/mhcd-solutions-ii\/","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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