{"id":227,"date":"2017-05-01T10:31:22","date_gmt":"2017-05-01T14:31:22","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-mhcdsolutions\/submission\/engaging-physicians-in-a-new-communication-curriculum\/"},"modified":"2017-05-01T10:31:22","modified_gmt":"2017-05-01T14:31:22","slug":"engaging-physicians-in-a-new-communication-curriculum","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-mhcdsolutions\/submission\/engaging-physicians-in-a-new-communication-curriculum\/","title":{"rendered":"Engaging Physicians in a New Communication Curriculum"},"content":{"rendered":"

Exp Quality Safety Image<\/a><\/p>\n

At Northwell Health we have embarked on a journey of improving our patient experience scores. Northwell Health is a 22 hospital integrated health system comprised of both community and tertiary hospitals, 61,000 employees and 4000 employed physicians and another 8000 voluntary physicians.<\/p>\n

This journey began with establishing our Culture of Care, which is 4 hour course rolled out to all our employees. It has become the basis of our culture and a promise to ourselves.\u00a0 The foundation is CARE:\u00a0 Connect, Awareness, Respect and Empathy.\u00a0\u00a0 With the recognition that there is a national movement to interconnect Patient Experience, Quality and Safety, we are committed to all with the goal of improving patient outcomes.<\/p>\n

Beyond the culture of care, we always knew we would need a more intensive Physician communication curriculum that would provide physicians with a framework and structure for interaction with patients. It is the recognition that communication, like other skills in medicine, need to be practiced and honed to incorporate into everyday practice.<\/p>\n

We have partnered with The American Academy of Communication in Healthcare (AACH), an organization that for more than 30 years has been in the forefront of research and teaching relationship centered healthcare communication to improve patient safety, interdisciplinary teamwork, and patient experience scores. It is a train the trainer model.<\/p>\n

At Northwell, we have now trained our first group of physician facilitators to teach the course, which consisted of 7 full days of training, and we are ready now to roll out the course to our physicians.<\/p>\n

The issues we are struggling with are:<\/p>\n

    \n
  1. How do we create the greatest buy in from the physicians?<\/li>\n
  2. Which physicians should we introduce the course to first?<\/li>\n
  3. How do we engage our next group of facilitators, given the amount of work it takes to become a facilitator<\/li>\n
  4. How do we create a sustainability model? In other words, we expect improvement in metrics initially, but what creates the sustained improvements?<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

    Engaging Physicians in a new patient communication initiative<\/p>\n","protected":false},"author":9154,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","categories":[36],"class_list":["post-227","hck-submission","type-hck-submission","status-publish","hentry","category-patient-experience"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-mhcdsolutions\/conversation\/mhcd-solutions-ii\/","yoast_head":"\nEngaging Physicians in a New Communication Curriculum - Managing Health Care Delivery<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/d3.harvard.edu\/platform-mhcdsolutions\/submission\/engaging-physicians-in-a-new-communication-curriculum\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Engaging Physicians in a New Communication Curriculum - 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