{"id":348,"date":"2020-09-26T11:19:53","date_gmt":"2020-09-26T15:19:53","guid":{"rendered":"https:\/\/digital.hbs.edu\/platform-hbapideation\/submission\/bringing-five-star-housekeeping-service-experience-to-homeowners-and-home-sharing-platforms\/"},"modified":"2020-09-26T11:19:53","modified_gmt":"2020-09-26T15:19:53","slug":"a-platform-that-connect-homeowners-and-vacation-rental-owners-users-with-5-star-housekeeping-from-professionally-vetted-housekeepers-that-utilizes-standardized-scope-of-service-and-pricing","status":"publish","type":"hck-submission","link":"https:\/\/d3.harvard.edu\/platform-hbapideation\/submission\/a-platform-that-connect-homeowners-and-vacation-rental-owners-users-with-5-star-housekeeping-from-professionally-vetted-housekeepers-that-utilizes-standardized-scope-of-service-and-pricing\/","title":{"rendered":"A platform that connect Homeowners and vacation rental owners\/users with 5 star housekeeping from professionally vetted housekeepers that utilizes standardized scope of service and pricing."},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><strong>PROBLEM:<\/strong><\/p>\n<ul>\n<li>Homeowners and homes sharing platforms consistently face the challenge of trusting the professionalism and safety of the cleaners they employ.<\/li>\n<li>The lack of a clear scope of service deprives both the cleaner and the homeowner the opportunity for clearer service expectation which mostly leads consistent dissatisfaction in service performance<\/li>\n<li>Structured pricing that is comparable with scope of service is a challenge faced by providers and service beneficiaries<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><b>TARGET MARKET:<\/b><\/p>\n<ul>\n<li>Targeting US households with annual income of over 75k<\/li>\n<li>45% of US Households = 0.45 x 128.58million = 57.86million households<\/li>\n<li>Also targeting 400k unemployed housekeepers in the US*<\/li>\n<li>Matching the two target groups presents a service ratio of 144:1<\/li>\n<\/ul>\n<p><i>*estimates based on US Bureau of Labor Statistics data<\/i><\/p>\n<p>&nbsp;<\/p>\n<p><b>\u00a0OPPORTUNITY:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Providing a platform where homeowners and home share owners can select professional housekeepers for their respective needs while both parties score on service and customer experience.<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">By resolving the long-standing challenges of reliability, professionalism and mutually met expectations, our platform reduces the unnecessary\u00a0 friction between the service provider and the customer.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The large pool of professional housekeepers currently jobless due to the economic downturn.\u00a0\u00a0<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">The spread of COVID-19 has left many households with the challenge of maintaining high levels of sanitation &amp; hygiene in their homes.<\/span><\/li>\n<\/ul>\n<p><a href=\"http:\/\/d3.harvard.edu\/platform-hbapideation\/wp-content\/uploads\/sites\/33\/2020\/09\/Picture1.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-351\" src=\"http:\/\/d3.harvard.edu\/platform-hbapideation\/wp-content\/uploads\/sites\/33\/2020\/09\/Picture1.jpg\" alt=\"\" width=\"767\" height=\"431\" srcset=\"https:\/\/d3.harvard.edu\/platform-hbapideation\/wp-content\/uploads\/sites\/33\/2020\/09\/Picture1.jpg 468w, https:\/\/d3.harvard.edu\/platform-hbapideation\/wp-content\/uploads\/sites\/33\/2020\/09\/Picture1-300x169.jpg 300w\" sizes=\"auto, (max-width: 767px) 100vw, 767px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>SOLUTION:<\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-345 alignleft\" src=\"http:\/\/d3.harvard.edu\/platform-hbapideation\/wp-content\/uploads\/sites\/33\/2020\/09\/Solution.jpg\" alt=\"\" width=\"793\" height=\"445\" srcset=\"https:\/\/d3.harvard.edu\/platform-hbapideation\/wp-content\/uploads\/sites\/33\/2020\/09\/Solution.jpg 468w, https:\/\/d3.harvard.edu\/platform-hbapideation\/wp-content\/uploads\/sites\/33\/2020\/09\/Solution-300x169.jpg 300w\" sizes=\"auto, (max-width: 793px) 100vw, 793px\" \/><\/strong><\/p>\n<p><strong>\u00a0<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>BACK OF HOUSE VS COMPETITORS:<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-352 alignleft\" src=\"http:\/\/d3.harvard.edu\/platform-hbapideation\/wp-content\/uploads\/sites\/33\/2020\/09\/Picture2jpg.jpg\" alt=\"\" width=\"795\" height=\"447\" srcset=\"https:\/\/d3.harvard.edu\/platform-hbapideation\/wp-content\/uploads\/sites\/33\/2020\/09\/Picture2jpg.jpg 468w, https:\/\/d3.harvard.edu\/platform-hbapideation\/wp-content\/uploads\/sites\/33\/2020\/09\/Picture2jpg-300x169.jpg 300w\" sizes=\"auto, (max-width: 795px) 100vw, 795px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>TEAM<\/strong>:<\/p>\n<p><span style=\"font-weight: 400\">Benjamin Quaynor\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Harvard Business Analytics Program<\/span><\/li>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">Finance and analytics industry background spanning over 15 years<\/span><\/li>\n<\/ul>\n<p>Kelvis Quaynor<\/p>\n<ul>\n<li style=\"font-weight: 400\"><span style=\"font-weight: 400\">22-years long career in hospitality management within luxury brands including the Ritz Carlton, Four Seasons, Fairmont, Auberge, Sheraton, Andaz and Hyatt hotels.\u00a0<\/span><\/li>\n<li><span style=\"font-weight: 400\">\u00a0Executive VP at Ganir &amp; Co, a company specializing in luxury hotel housekeeping and staffing services.\u00a0<\/span><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Bringing five-star housekeeping Service Experience to homeowners and home sharing platforms <\/p>\n","protected":false},"author":14454,"featured_media":349,"comment_status":"open","ping_status":"closed","template":"","categories":[581,582,583],"class_list":["post-348","hck-submission","type-hck-submission","status-publish","has-post-thumbnail","hentry","category-housekeeping","category-safety","category-security","hck-taxonomy-organization-backof-house-solutions","hck-taxonomy-industry-service","hck-taxonomy-country-united-states"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-hbapideation\/assignment\/ideation-journey-submissions\/","_links":{"self":[{"href":"https:\/\/d3.harvard.edu\/platform-hbapideation\/wp-json\/wp\/v2\/hck-submission\/348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/d3.harvard.edu\/platform-hbapideation\/wp-json\/wp\/v2\/hck-submission"}],"about":[{"href":"https:\/\/d3.harvard.edu\/platform-hbapideation\/wp-json\/wp\/v2\/types\/hck-submission"}],"author":[{"embeddable":true,"href":"https:\/\/d3.harvard.edu\/platform-hbapideation\/wp-json\/wp\/v2\/users\/14454"}],"replies":[{"embeddable":true,"href":"https:\/\/d3.harvard.edu\/platform-hbapideation\/wp-json\/wp\/v2\/comments?post=348"}],"version-history":[{"count":4,"href":"https:\/\/d3.harvard.edu\/platform-hbapideation\/wp-json\/wp\/v2\/hck-submission\/348\/revisions"}],"predecessor-version":[{"id":356,"href":"https:\/\/d3.harvard.edu\/platform-hbapideation\/wp-json\/wp\/v2\/hck-submission\/348\/revisions\/356"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/d3.harvard.edu\/platform-hbapideation\/wp-json\/wp\/v2\/media\/349"}],"wp:attachment":[{"href":"https:\/\/d3.harvard.edu\/platform-hbapideation\/wp-json\/wp\/v2\/media?parent=348"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/d3.harvard.edu\/platform-hbapideation\/wp-json\/wp\/v2\/categories?post=348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}