ZhuiYi positions itself as an AI digital workforce services provider, helping businesses to cut costs and enhance efficiency with AI business software. With soaring labor costs and the great demand for smart customer service, marketing, and internal communications, companies are turning to machines to resolve labor shortages and cut costs.<\/p>\n\n\n\n
ZhuiYi’s core AI capability is in semantic analysis, or how machines perceive things and communicate themselves as humans do. ZhuiYi’s voice and video applications can meet the huge labor demand for dialogue interactions of banks and telecom operators, covering use cases in various customer-facing scenarios such as sales and marketing, debt collection, online Q&A, and general customer support. ZhuiYi’s AI software is equivalent, in both capacity and effectiveness, to a traditional call center with thousands, even tens of thousands, of staff.<\/p>\n\n\n\n
In order for ZhuiYi to create values for incumbents<\/strong> in finance, telecom, and other sectors, the clients, banks, or telecom operators, themselves need to have accumulated a large amount of data for ZhuiYi to start processing from. The truth is, many traditional companies have already accumulated mountains of structured or unstructured data, but they do not know how to apply<\/strong> the data or draw insights from the data<\/strong>. ZhuiYi can help companies perform data analysis to optimize their business operations from the front end to the back end, thereby enhancing labor productivity and reducing labor costs. Of course, ZhuiYi needs to invest a great deal of time upfront in learning about particular business processes and building an industry database in order to incorporate industry-specific data.<\/p>\n\n\n\n One example of ZhuiYi products in the insurance industry is that Zhuiyi can extract and analyze the transcription data of the sales staff performing telesales<\/strong> and distill insights about what keeps potential customers in the conversation and what drives a higher conversion to purchase<\/strong>. These insights can be further generalized and standardized to be applied in future employee training<\/strong>.<\/p>\n\n\n\n Specifically, Zhuiyi Technology offers two types of products & services:<\/p>\n\n\n\n <\/p>\n\n\n\n In addition to extracting values from customers\u2019 own data, ZhuiYi has also established an \u201copen, win-win ecosystem\u201d with four major types of partners – platform partners, industry partners, local partners, and advisory partners.<\/p>\n\n\n\n <\/p>\n\n\n\n Nowadays, AI software is increasingly developing towards vertical specialization and deeper industry integration<\/strong>. In the future, AI software like ZhuiYi needs to continue to improve its understanding of the industry (data, processes, human operations, etc.) to help traditional companies identify the high-potential use cases for AI in terms of productivity gap and implementation feasibility.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":" ZhuiYi Technology is an AI digital workforce supplier (\u201cAIForce\u201d), focusing on deep learning and natural language processing. ZhuiYi aims at helping clients make the best use of data in various functions from marketing, operations, and risk control, to internal employee management to reduce costs and improve efficiency, improve user experience, and drive innovation and growth.<\/p>\n","protected":false},"author":19378,"featured_media":15954,"comment_status":"open","ping_status":"closed","template":"","categories":[],"class_list":["post-15953","hck-submission","type-hck-submission","status-publish","has-post-thumbnail","hentry"],"connected_submission_link":"https:\/\/d3.harvard.edu\/platform-digit\/assignment\/competing-with-data-3\/","yoast_head":"\n