Open but not Free – OpenTable’s Monopoly of Reservations
OpenTable has grown to a near-monopoly in online reservations thanks to direct and indirect network effects, and by designing a historically high barrier to entry for competitors.
The HBS Digital Initiative reshapes digital to create a world where technology advances and serves humanity. The DI manages this forum to highlight perspectives from the HBS student community.
Want to learn more about technology and organizations? digital.hbs.edu
Close and dismiss.
Expand.