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Digital Innovation and Transformation

Digital Innovation and Transformation

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competency

Macy’s Store Closings, Layoffs a Sign of Struggle in Omnichannel Retail

Posted on February 11, 2020 by ka

Macys is unable to deliver on competitive pricing, differentiated customer experience, and unique product offering. Its historical competencies leave it ill-equipped to compete in the omnichannel retail market.

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