What food trucks can teach us about IT

Lauren Lockwood presenting

Large organizations have very poor track records when it comes to big IT projects. In the last decade, successful digital transformation efforts have helped organizations and government agencies make massive improvements to that record. Lauren Lockwood of Bloom Government Digital Services discusses the ways these organizations apply user research to more effectively spend their IT dollars and improve their interactions with customers and constituents.

    The DI is now part of the Digital, Data, and Design (D^3) Institute at Harvard. Read more about this change..